How to Let Customers Inquire About a Product on Squarespace
Most Squarespace stores are set up for one type of customer.
The customer who knows what they want, knows the price, and is ready to pay.
But that's not most customers.
Most customers have a question. A hesitation. Something they need to know before they can say yes.
And if you don't give them a way to ask — they don't ask. They just leave.
What Customers Do When They Can't Find an Answer
Think about the last time you were about to buy something online and had a question.
If the answer wasn't on the page, you probably didn't dig through the whole site looking for a contact form. You just closed the tab.
Your customers do the same thing.
They land on your product page. They're interested. But something is stopping them — a question about sizing, a delivery concern, a request for a custom option.
They look for a way to ask. They don't find one. They leave.
You never know they were there.
Why a Contact Page Isn't Enough
Most Squarespace store owners think their contact page solves this.
It doesn't.
By the time a customer navigates away from the product page to find your contact form, the moment is already fading. They have to remember which product they were looking at. They have to describe it from scratch. They have to hope you understand what they mean.
Most don't bother.
The inquiry needs to happen on the product page. Right where the interest is. Right where the decision is being made.
What It Looks Like When You Get It Right
A customer lands on your product page.
They see two options — Buy Now and Inquire About This Product.
They're not ready to buy. But they are ready to ask.
They click the inquiry button. A simple form appears. They type their question, add their email, and hit submit.
You receive an email instantly — their name, their question, and exactly which product they were looking at.
You reply. You answer their question. You close the sale.
That customer — who would have silently left — is now a paying customer.
How to Set This Up on Squarespace
QuotePlugin adds a product inquiry button directly to your Squarespace product pages.
No redirects. No separate contact page. No lost context.
The customer inquires from the product page itself. You receive a structured notification with everything you need to follow up.
It works alongside your existing checkout — so customers who are ready to buy still can. And customers who need to ask first — now have a way to do that too.
The Customers You're Losing Right Now
Every day, customers land on Squarespace stores with a question and no way to ask it.
Some are looking at a custom product and need to discuss specifications.
Some are considering a high-ticket purchase and want reassurance before committing.
Some are wholesale buyers who need to talk pricing before placing a bulk order.
None of them are unreasonable. None of them are difficult.
They just needed to be able to ask.
Frequently Asked Questions
Does this work with my existing Buy Now button? Yes. Both buttons appear on the same product page. Nothing changes for customers who are ready to buy.
What information do I get from each inquiry? Customer name, contact details, the product they're asking about, and any message or notes they've added.
Does it work with Squarespace 7.1? Yes. QuotePlugin is built specifically for Squarespace 7.1.
How much does it cost? $17/month per website. 14-day free trial, no credit card required.
